Terms of service

We hope that you are satisfied with your order as we strive to make sure each customer has a satisfactory experience. Inspect your order immediately upon receiving the items. 

REFUND/EXCHANGE- If for whatever reason you are not satisfied with your order, we will be happy to assist you.  We are not responsible if you purchase a fragrance you do not like and will not exchange or refund. However, due to COVID 19 we are NOT accepting any returns and NO REFUNDS

DAMAGES - please inspect your order upon receiving it and contact us immediately within 2 days of arrival because we do not start an investigation unless the product is damaged and proof is provided.  Email us at skyejace20@gmail.com and subject your email “exchange request” with photos attached if the item is broken or damaged, so we can evaluate the issue and come to a resolution after investigation. We will email you with the results of the investigation.

 

Candle/wax care

DO NOT BURN no longer than 3-4 hours initially. This will help prevent tunneling. Trim your wick to 1/4 inch before each burn to ensure burning and to prevent candle from smoking.  STOP BURNING when there is 1/2 inch of wax remaining. KEEP AWAY FROM CHILDREN AND ANYTHING FLAMMABLE. NEVER LEAVE CANDLE UNATTENDED. Keep away from children, pets, and flammable object, and drafts. USE CAUTION WHEN HANDLING, GLASS GETS HOT!!

 

 By purchasing a candle from Skye Jace Co you are relinquishing us from any liability due to negligence of the customer